Shipping & Handling

Shipping

We ship within Finland and throughout all EU Countries.  If you would like shipping outside of the EU, please contact us via email (info@natalinajewellery.com) or by telephone at +358 40 660 7553.

All orders include postage & packaging costs, which is detailed within your purchase order.  All orders within Finland, are sent by Posti, and all international purchases by DHL Express.  All deliveries will be insured.

Delivery cost within Finland: 20€

Delivery cost within EU countries: 35€

Delivery time

Delivery time depends on the item, it’s availability in stock, delivery method chosen as well as delivery destination.  Some pieces will be made to order, therefore delivery may take longer than items found in stock.

Please note, when selecting a shipping method, this may be in addition to production time.

Delivery time in stock pieces:

Finland: 3-5 business days

EU Countries: 2-5 business days

Delivery time on made to order:

Finland & EU Countries: 3-4 weeks

Returns

Only items found in stock have a return policy.  All refunds, once approved, have a return within 14 days from delivery date. We will only return requests of unworn, undamaged, in original packaging with tags attached and unaltered. 

Items must have original tags intact in order to be refunded.

The cost of returns will be applicable to the customer.

If you would like to make a return, please contact customer services at

info@natalinajewelery.com for more information.

Items that are made to order (not found in stock) have no return policy.