Privacy Policy and Terms & Conditions

1.GENERAL

These terms and conditions (“Terms”) govern the use of the Natalina Jewellery online store and all orders placed through it. By using the online store you accept these Terms and agree to follow them.

We reserve the right to change or update the content of the online store, including changes to prices, product selection or these Terms. In case we make substantial changes to these Terms or Privacy Policy, we aim to notify our Customers in advance on our website.

Your customer data is saved in our customer register, maintained by Natalina Jewellery and Mailchimp (https://mailchimp.com)

2. NATALINA JEWELLERY IMMATERIAL RIGHTS 

The content of the Natalina Jewellery online store, including pictures, videos, texts, product information, trademarks and charts are property of Natalina Jewellery and/or it’s partners or licensors. Unauthorized use or copying of the contents or material of the Natalina Jewellery online store is prohibited.

3. USE OF COOKIES

We use cookies and similar technologies such as beacons to improve the usability and functionality of our website. We also use third party cookies to collect analytics data and to integrate our social media accounts to our website.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

A cookie is a small text file saved in the user’s computer. If you don’t want to save cookies on your computer, you can prevent cookies in your browser settings. In that case we cannot guarantee that our site will function in the best way possible.

Our site uses Google Analytics. More information regarding the privacy of Google Analytics’ is available on Google Analytics’ Privacy Policy.

We also use Mailchimp as our automated marketing platform provider. More information regarding the privacy of Mailchimp is available on Mailchimps’ Privacy Policy.

4. USE OF PERSONAL DATA

Natalina Jewellery processes online customers’ personal data for the managing and processing of orders and deliveries, managing customer relations and for direct marketing purposes. We also process the information of online visitors for trend detection and analytics.

Natalina Jewellery sends out newsletters via email.  By accepting our terms and conditions by ordering through our webshop you agree to receiving our newsletters.  You may unsubscribe to our newsletter at any time by clicking the link located at the bottom of our newsletter.

If you require any further information about the use of your personal data or of our Privacy Policy feel free to send an email to info@natalinajewellery.com.

Your chosen payment service provider is the controller in regard to any payment transactions data. The Privacy Policies of these service providers are available on their websites:

Paytrail

Paypal

CONTROLLER DETAILS

Controller:

Natalina Jewellery Oy

VAT-number: FI29941832

Nervanderinkatu 5 D 40, 00100 Helsinki, Finland

+358 40 660 7553

WHAT DATA DO WE PROCESS?

 We process the following personal customer data:


Basic information on customer:

– name
– address
– user and customer IDs
– language
– telephone number
– e-mail address

Data associated with purchases made online and in stores

– Receipt data 
– Data on orders, deliveries and returns
– The delivery and reception data from the survey sent following service or purchase and the customer’s responses

Personal data will never be transferred for marketing purposes to any third parties outside our company and our collaborators.  We will not sell your personal data to any third parties.

However, if necessary, we may disclose your personal information to comply with applicable laws or government requirements in order to safeguard our legal interests or to detect or prevent fraud and security or technical issues.

Only in the case where it is agreed upon with a client directly can any information be otherwise used externally.

5. ORDERING

To place an order you must meet the criteria set for ordering and give true and accurate information of yourself. You must be at least 18 years old to place an order in the Natalina Jewellery online store. You may submit an order either as a registered customer or without creating an account.

We reserve the right to cancel placed orders. A binding order contract will only be formed when we send you an order confirmation confirming the availability and delivery time of your order.

For orders outside the EU, the customer is responsible for any taxes and duties required by their own country. For orders outside the EU we do not charge the Finnish value added tax.

Discount or promotion codes will not be deducted afterwards.

Gift cards are valid for 12 months after purchase. Gift cards cannot be exchanged for money.

6. PAYMENTS

For payment we use Paytrail and PayPal.

We accept Visa, Visa Electron, MasterCard, American Express and Eurocard, as well as payments via the following online banks:

Osuuspankki, Nordea, Danske Bank, Aktia, Säästöpankki, Oma Säästöpankki, POP Pankki, Handelsbanken, Ålandsbanken, S-Pankki.

For Finnish residents Mobile Pay, Siirto, Collector Bank and Jousto are also available.

For more information, visit the Paytrail website https://www.paytrail.com

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

7. SELLERS RIGHT TO CANCEL ORDERS 

In the case that an item you have ordered is unavailable, Natalina Jewellery will be in contact with you. As sellers, we have the right to cancel any purchase.  

Please note, the shopping cart does not reserve items until payment has been fulfilled.

8. DELIVERY TIMES AND COSTS

We ship within Finland and throughout all EU Countries.  If you would like shipping outside of the EU, please contact us via email (info@natalinajewellery.com) or by telephone at +358 40 660 7553.

All orders include postage & packaging costs, which is detailed within your purchase order.  All orders within Finland, are sent by Posti, and all international purchases by DHL Express.  All deliveries will be insured. 

Delivery cost within Finland: 20€

Delivery cost within EU countries: 35€

DELIVERY TIME

Delivery time depends on the item, it’s availability in stock, delivery method chosen as well as delivery destination.  Some pieces will be made to order, therefore delivery may take longer than items found in stock.

Please note, when selecting a shipping method, this may be in addition to production time. 

Delivery time in stock pieces:

Finland: 3-5 business days

EU Countries: 2-5 business days

Delivery time on made to order:

Finland & EU Countries: 3-4 weeks

9. RETURNS

Only items found in stock have a return policy.  However in case of rings, if the size is incorrect, they can be exchanged for a different size. All returns, once approved, must be returned within 14 days from delivery date. We will only refund unworn, undamaged pieces, in original packaging with tags attached and unaltered.  

Items must have original tags intact in order to be refunded.

The shipping cost of returns will be applicable to the customer. For exchanges, there will be no extra costs for the customer.

If you would like to make a return or an exchange, please contact customer services at 

info@natalinajewellery.com for more information.

Items that are made to order (not found in stock) have no return policyexcept for rings, which can be exchanged for a different size.

10. GUARANTEE

We guarantee all Natalina Jewellery items. This guarantee, however, does not apply to normal wear and use, nor does it apply to what could be seen as poor maintenance.   As these are natural stones they can be damaged with hard surfaces.  

11. OTHER TERMS AND CONDITIONS OF AGREEMENT

These Terms are governed by the laws of Finland, excluding its provisions regarding choice of law.

Any disputes that cannot be solved by negotiations, shall be subject to the exclusive jurisdiction of the Finnish courts.

Natalina Jewellery has the right to cancel a purchase, if a clear and obvious error has occurred in pricing.  This means the potential pricing mistake of an item online. Where the pricing of the item differs so significantly and clearly from it’s original and standard pricing that it can be deemed an error. An obvious error could be the price being 0,00 Euro, or the amount entirely missing, or the price differing from its original by hundreds of Euros.  

FORCE MAJEURE

Natalina Jewellery shall not be liable for any defects in its products, delays and deliveries or other breaches of agreement that are attributable to causes beyond Natalina Jewellery´s reasonable control. Examples of force majeur could be illness of employees, restrictions in import and export, problems in ict-communication, problems with electricity network, and problems in the supply chain. If the force majeur situation continues for a month, both counterparts are entitled to cancel the purchase without any penalties.