These terms and conditions (“Terms”) govern the use of the Natalina Jewellery online store and all orders placed through it. By using the online store you accept these Terms and agree to follow them.
Your customer data is saved in our customer register, maintained by Natalina Jewellery and Mailchimp (https://mailchimp.com)
2. NATALINA JEWELLERY IMMATERIAL RIGHTS
The content of the Natalina Jewellery online store, including pictures, videos, texts, product information, trademarks and charts are property of Natalina Jewellery and/or it’s partners or licensors. Unauthorized use or copying of the contents or material of the Natalina Jewellery online store is prohibited.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
A cookie is a small text file saved in the user’s computer. If you don’t want to save cookies on your computer, you can prevent cookies in your browser settings. In that case we cannot guarantee that our site will function in the best way possible.
4. USE OF PERSONAL DATA
Natalina Jewellery processes online customers’ personal data for the managing and processing of orders and deliveries, managing customer relations and for direct marketing purposes. We also process the information of online visitors for trend detection and analytics.
At checkout you may choose to receive our newsletter. You may unsubscribe at any time by clicking the link located at the bottom of our newsletter.
Your chosen payment service provider is the controller in regard to any payment transactions data. The Privacy Policies of these service providers are available on their websites:
Natalina Jewellery Oy
Nervanderinkatu 5 D 40, 00100 Helsinki, Finland
+358 40 660 7553
WHAT DATA DO WE PROCESS?
We process the following personal customer data:
Basic information on customer:
– user and customer IDs
– telephone number
– e-mail address
Data associated with purchases made online and in stores
– Receipt data
– Data on orders, deliveries and returns
– The delivery and reception data from the survey sent following service or purchase and the customer’s responses
Personal data will never be transferred for marketing purposes to any third parties outside our company and our collaborators. We will not sell your personal data to any third parties.
However, if necessary, we may disclose your personal information to comply with applicable laws or government requirements in order to safeguard our legal interests or to detect or prevent fraud and security or technical issues.
Only in the case where it is agreed upon with a client directly can any information be otherwise used externally.
To place an order you must meet the criteria set for ordering and give true and accurate information of yourself. You must be at least 18 years old to place an order in the Natalina Jewellery online store. You may submit an order either as a registered customer or without creating an account.
We reserve the right to cancel placed orders. A binding order contract will only be formed when we send you an order confirmation confirming the availability and delivery time of your order.
For orders outside the EU, the customer is responsible for any taxes and duties required by their own country. For orders outside the EU we do not charge the Finnish value added tax.
Discount or promotion codes will not be deducted afterwards.
For payment we use Paytrail, PayPal and Klarna.
We accept Visa, Visa Electron, MasterCard, American Express and Eurocard, as well as payments via the following online banks:
Osuuspankki, Nordea, Danske Bank, Aktia, Säästöpankki, Oma Säästöpankki, POP Pankki, Handelsbanken, Ålandsbanken, S-Pankki.
For Finnish residents Mobile Pay, Siirto, Collector Bank and Jousto are also available.
For more information, visit the Paytrail website https://www.paytrail.com
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Phone: +358 207 181 830
Business ID 2122839-7
7. SELLERS RIGHT TO CANCEL ORDERS
In the case that an item you have ordered is unavailable, Natalina Jewellery will be in contact with you. As sellers, we have the right to cancel any purchase.
Please note, the shopping cart does not reserve items until payment has been fulfilled.
8. DELIVERY TIMES AND COSTS
We ship worldwide!
All orders include postage and packaging costs, which are detailed within your purchase order. Orders within Finland, are sent by Posti, and all international purchases by DHL Express or Bring. All deliveries will be insured.
Orders above 500€:
Regular shipping 2-5 working days: Free
Express shipping 1-3 working days: 30€
Orders under 500€:
Domestic shipping/ Posti Kotipaketti, 3-5 working days: 9,90€
Regular shipping, international, 2-5 working days: 15€
Express Worldwide, 1-3 working days: 30€
NON EU-COUNTRIES: VAT 24% will be deducted at checkout (Tax free purchase), however please note that you are liable for your country’s import duties and taxes. These are not pre-calculated in our shipping cost.
Shipping to Russia is currently unavailable.
Delivery time depends on the item, its availability in stock, delivery method chosen as well as delivery destination. Some pieces will be made to order, therefore delivery may take longer than items found in stock.
Please note, when selecting a shipping method, this may be in addition to production time.
Delivery time in stock pieces:
Finland: 2-5 business days, depending on chosen delivery method.
Worldwide shipping: 1-5 business days, depending on chosen delivery method.
Delivery time on made to order:
Worldwide: 3-5 weeks
Only items found in stock have a return policy. However in case of rings, if the size is incorrect, they can be exchanged for a different size. All returns, once approved, must be returned within 14 days from delivery date. We will only refund unworn, undamaged pieces, in original packaging with tags attached and unaltered.
Items must have original tags intact in order to be refunded.
The shipping cost of returns will be applicable to the customer. For exchanges, there will be no extra costs for the customer.
If you would like to make a return or an exchange, please contact customer services at
firstname.lastname@example.org for more information.
Items that are made to order (not found in stock) have no return policy, except for rings, which can be exchanged for a different size.
We guarantee all Natalina Jewellery items. This guarantee, however, does not apply to normal wear and use, nor does it apply to what could be seen as poor maintenance. As these are natural stones they can be damaged with hard surfaces.
11. OTHER TERMS AND CONDITIONS OF AGREEMENT
These Terms are governed by the laws of Finland, excluding its provisions regarding choice of law.
Any disputes that cannot be solved by negotiations, shall be subject to the exclusive jurisdiction of the Finnish courts.
Natalina Jewellery has the right to cancel a purchase, if a clear and obvious error has occurred in pricing. This means the potential pricing mistake of an item online. Where the pricing of the item differs so significantly and clearly from it’s original and standard pricing that it can be deemed an error. An obvious error could be the price being 0,00 Euro, or the amount entirely missing, or the price differing from its original by hundreds of Euros.
Natalina Jewellery shall not be liable for any defects in its products, delays and deliveries or other breaches of agreement that are attributable to causes beyond Natalina Jewellery´s reasonable control. Examples of force majeur could be illness of employees, restrictions in import and export, problems in ict-communication, problems with electricity network, and problems in the supply chain. If the force majeur situation continues for a month, both counterparts are entitled to cancel the purchase without any penalties.