FAQ

Prices are in EUROS and include VAT 24%

Payment

For payment we use Paytrail.

We accept Visa, Visa Electron, MasterCard, American Express and Eurocard, as well as payments via the following online banks:

Osuuspankki, Nordea, Danske Bank, Aktia, Säästöpankki, Oma Säästöpankki, POP Pankki, Handelsbanken, Ålandsbanken, S-Pankki.

For Finnish residents Mobile Pay, Siirto, Collector Bank and Jousto are also available.

For more information, visit the Paytrail website www.paytrail.com.

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

Guarantee

We guarantee all Natalina Jewellery items. This guarantee however, does not apply to normal wear and use.  The guarantee does not apply either to what can be perceived as poor maintenance.   As these are natural stones they can be damaged with hard surfaces.  Care instructions are found below.

Care Instructions

As gemstones are natural and come in various hardness, we advise to handle them all with care.  Please do not bash or scratch and beware of hard surfaces.  They do not like oils or extreme heat. Preferably keep out of direct sunlight. Please wash with warm water and soap. We recommend you check the stone settings yearly with a professional goldsmith.